Return Policy

Return Policy

At 570 Soap Co., we stand behind the quality of our products and are committed to ensuring your satisfaction. If for any reason you are not satisfied with your purchase, please follow the guidelines below to initiate a return or exchange:

Returns and Exchanges:

  • Contact us within 14 days of receiving your order to initiate a return or exchange.

  • Items must be in their original condition and packaging to be eligible for a return or exchange.

  • Due to the nature of our products, certain items may not be eligible for returns or exchanges. This includes:

    • Custom or personalized products

    • Used or opened items (unless defective or damaged during shipping)

Damaged Items:

  • If your item arrives damaged due to shipping, we will gladly replace it at no additional cost.

  • Please contact us with a photo of the damaged item and packaging for verification.

How to Initiate a Return or Exchange:

  1. Email us at [your email address] with your order number and a brief description of the issue.

  2. Provide any relevant photos if applicable (e.g., damaged items).

  3. Once approved, we will provide instructions on how to return the product or process your replacement.

Refunds:

  • Refunds will be issued to the original payment method once the return has been received and inspected.

  • Please allow up to 5-7 business days for the refund to process.

Shipping Costs:

  • Return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.

We value your trust in 570 Soap Co. and strive to provide the best experience possible. If you have any questions about our return policy, feel free to reach out to us at info@570SoapCo.com.

We are so happy you are here!

We appreciate you taking the time to read our Meet the Maker story and learn more about our passion for handcrafted bath and body products. Every product is made with love, care, and a commitment to quality. Your support means the world to our family, and we’re so grateful to be a part of your self-care routine.